SUBSCRIPTION TERMS

Effective Date: June 30, 2026 Last Updated: June 30, 2026

These Subscription Terms ("Subscription Terms") govern your purchase, use, and management of paid subscriptions to the AskInward Service operated by AITEST SRL ("we", "us", "our"). These Subscription Terms supplement, and form an integral part of, our Terms of Use and Privacy Policy.

By purchasing a subscription, you agree to these Subscription Terms. If you do not agree, do not purchase a subscription.

1. SUBSCRIPTION OVERVIEW

1.1 What you receive with a subscription

A paid AskInward subscription provides access to:

• Your personalized plan based on your check-in results
• The full content library of expert-written lessons, exercises, and reflections
• Re-take any check-in any time and track changes over time
• Module access across all check-in categories
• Future content additions at no extra charge during your subscription period

Subscriptions do NOT include:

• Personalized medical, mental health, psychological, financial, or legal advice
• One-to-one consultations with healthcare professionals
• Diagnostic services of any kind

1.2 Subscription tiers

AskInward offers the following subscription tiers:

Pricing may vary based on your geographic region, promotional offers, or bundle configurations. The exact price applicable to you will be displayed at checkout before payment authorization.

1.3 Same-price renewal commitment

Unlike many subscription services, AskInward does not increase your subscription price at renewal. Your renewal price will be the same as your initial subscription price, unless:

• We notify you of a price change at least 30 days before the renewal date
• You consent to the new price (by not cancelling before the renewal date after receiving notification)

This commitment applies to renewals at the same tier. If you upgrade or downgrade, the new tier's then-current price applies.

2. PAYMENT AND BILLING

2.1 Merchant of Record and payment processor

For Web Purchases, AITEST SRL, a Romanian limited-liability company, is the merchant of record. Payment processing is handled by Stripe, Inc. ("Stripe") on our behalf. This means:

• Stripe processes your payment in compliance with PCI-DSS. AskInward does not see or store your full payment card details.
• A payment descriptor configured in Stripe will appear on your payment statement
• AITEST SRL is responsible for chargebacks and payment disputes; Stripe is the technical processor
• Where AITEST SRL has a US state sales-tax registration obligation, sales tax is calculated at checkout by Stripe Tax based on your billing location and added to the price you pay

For In-App Purchases (Apple App Store, Google Play Store), the respective platform acts as the merchant of record under its own terms.

2.2 Accepted payment methods

Depending on your region, we accept:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay
• Link by Stripe
• Other payment methods we enable in Stripe Checkout from time to time

2.3 Billing currency

Subscriptions are billed in US Dollars. The amount applicable to you will be displayed at checkout before payment authorization.

2.4 Taxes

Where AITEST SRL has a US state sales-tax registration obligation (typically driven by economic-nexus thresholds), Stripe Tax calculates the applicable sales tax at checkout based on your billing location and adds it to the displayed subscription price. AITEST SRL remits the collected tax to the relevant state authority. If your state does not currently impose sales tax on AITEST SRL's sales, no additional tax will be added.

3. AUTO-RENEWAL

3.1 Automatic renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

The renewal will be:

• For the same subscription tier
• At the same price (unless we have notified you of a price change at least 30 days in advance)
• Charged to the same payment method on file

3.2 Renewal reminder

We will send you a renewal reminder email approximately 3 days before each renewal date, to the email address associated with your account. This reminder is provided as a courtesy and does not affect your obligation to cancel within the cancellation window if you do not wish to continue.

3.3 Failure to receive renewal reminders

If you do not receive a renewal reminder (e.g., spam filter, outdated email), this does NOT affect the validity of the renewal charge. It remains your responsibility to track your subscription and cancel if you do not wish to continue.

4. CANCELLATION

4.1 How to cancel

You may cancel your subscription at any time. The cancellation process depends on where you subscribed:

Web Purchases:

1. Log in to your AskInward account
2. Go to Account > Subscription
3. Click Cancel Subscription
4. Confirm cancellation

This is a one-click cancellation flow — no retention attempts, no surveys, no friction.

In-App Purchases (Apple App Store):

1. Open Settings on your iOS device
2. Tap your Apple ID
3. Tap Subscriptions
4. Find AskInward and tap Cancel Subscription

In-App Purchases (Google Play Store):

1. Open Google Play Store
2. Tap Menu > Subscriptions
3. Find AskInward and tap Cancel

4.2 What happens after cancellation

When you cancel:

• You retain access to your subscription benefits until the end of your current billing period
• No further charges will be made
• Your account remains active in cancelled state — you can resubscribe at any time
• Your personalized plan and history remain available if you resubscribe within 12 months

4.3 Deleting the app does NOT cancel your subscription

If you delete the AskInward app or your AskInward account, your subscription will continue to renew and charge until you formally cancel through the appropriate process above.

4.4 Cancellation effective date

Your cancellation is effective immediately upon submission. The cancellation date is the date you submitted the cancellation, regardless of when the email confirmation arrives.

5. REFUNDS

For complete refund terms, see our Refund Policy.

Summary:

• 30-day no-questions-asked refund on first-time Web Purchase subscriptions
• 14-day right of withdrawal for EU and UK residents under applicable consumer protection laws
• Subsequent renewals: refunds at our discretion, subject to applicable mandatory law
• App Store purchases: refunds handled by Apple or Google directly

6. CHANGES TO SUBSCRIPTION TIERS, PRICING, OR FEATURES

6.1 Changes to features

We may add, modify, or remove features from a subscription tier from time to time. We will not materially reduce the value of your subscription during a paid billing period. If we make material reductions to features included in your tier, you may cancel and receive a pro-rated refund.

6.2 Changes to pricing

For your current subscription period, pricing will not change. For renewals, see Section 1.3 (Same-price renewal commitment) and Section 6.3 below.

6.3 Price increase procedure

If we increase the price of your subscription tier:

1. We will notify you by email at least 30 days before the price change takes effect
2. The notification will clearly state the new price and the effective date
3. You may cancel before the new price takes effect, with no penalty
4. If you do not cancel, the new price will apply at your next renewal

6.4 Promotional pricing

If you subscribed at a promotional or discounted price:

• The promotional price applies only to the initial billing period
• Subsequent renewals will be at the regular price of your subscription tier
• This will be clearly disclosed at the time of your initial subscription
• The renewal price will NOT exceed the regular published price of your tier

7. UPGRADES AND DOWNGRADES

7.1 Upgrading

You may upgrade to a longer subscription tier at any time. When you upgrade:

• You will be charged immediately for the new tier (pro-rated against your existing subscription's remaining value)
• Your subscription period restarts from the upgrade date

7.2 Downgrading

You may downgrade to a shorter subscription tier. When you downgrade:

• Your current tier remains active until the end of the current billing period
• The new tier takes effect at the next renewal
• No partial refunds are issued for downgrades

8. FAILED PAYMENTS

8.1 Payment retry

If your renewal payment is declined, we will:

• Notify you by email
• Attempt to process the payment again using Stripe Smart Retries, which automatically schedule additional attempts at times optimized to succeed (typically within ~1 week of the initial failure)

8.2 Suspension and termination

If all payment retry attempts fail:

• Your subscription will be suspended (you lose access to paid content)
• After 7 additional days without successful payment, your subscription will be cancelled
• You may reactivate by updating your payment method and resubscribing

9. ACCOUNT TERMINATION

9.1 Termination by you

You may delete your AskInward account at any time via Account > Settings > Delete Account. Deletion:

• Cancels any active subscription
• Initiates deletion of your personal data per our Privacy Policy
• Cannot be undone

9.2 Termination by us

We may terminate or suspend your subscription if:

• You materially breach the Terms of Use
• You initiate a chargeback that is not resolved in your favor
• You engage in fraudulent or abusive behavior
• You are determined to be ineligible for the Service (e.g., under 18)

In case of termination by us for cause, we may not refund any subscription fees.

10. SUBSCRIPTION GIFT, TRANSFER, AND SHARING

10.1 No transfer

Subscriptions are personal and non-transferable. You may not sell, gift, lease, or otherwise transfer your subscription to another person.

10.2 Shared device use

You may access your subscription on multiple personal devices (e.g., your phone, tablet, and laptop) as long as you are the sole user. Sharing login credentials with another person is a violation of these Subscription Terms and may result in account termination.

11. DISPUTE RESOLUTION

Disputes arising from these Subscription Terms are governed by the dispute resolution provisions in Section 11 of our Terms of Use, including the binding arbitration agreement and class action waiver.

12. CHANGES TO THESE SUBSCRIPTION TERMS

We may update these Subscription Terms from time to time. Material changes will be communicated to you by email or via a prominent notice on the Service at least 30 days before the changes take effect.

Your continued subscription after the updated Subscription Terms take effect constitutes your acceptance of the changes.

13. CONTACT US

For subscription-related questions or support:

📧 [email protected]

For billing disputes or payment issues:

📧 [email protected]