REFUND POLICY

Effective Date: June 30, 2026 Last Updated: June 30, 2026

This Refund Policy describes how and when AITEST SRL ("we", "us", "our", or "AskInward") provides refunds for AskInward subscriptions. This Refund Policy supplements our Terms of Use and Subscription Terms.

1. SUMMARY (THE SHORT VERSION)

2. 30-DAY MONEY-BACK GUARANTEE (FIRST-TIME PURCHASES)

2.1 What it means

If you purchase a subscription to AskInward through our website for the first time and decide it's not for you, you may request a full refund within 30 days of your initial purchase. No questions asked. No proof of usage required.

2.2 Who qualifies

The 30-day money-back guarantee applies if:

• You purchased your subscription directly through our website (NOT through Apple or Google)
• This is your first AskInward subscription purchase (not a resubscription after a previous account)
• You request the refund within 30 days of your initial purchase date

2.3 What does NOT qualify

The 30-day money-back guarantee does NOT apply to:

• Auto-renewal charges (see Section 3)
• Subscriptions purchased through Apple App Store (see Section 4)
• Resubscriptions after a previous cancellation
• Accounts terminated for violation of Terms of Use

2.4 How to request

Email [email protected] with:

• The email address associated with your account
• The date of your purchase

That's it. We will not ask for explanations, screenshots, or proof.

2.5 Processing

• Refunds are processed within 5 business days of receipt of your request
• Refunds are issued to the original payment method
• You will receive a confirmation email when the refund is processed
• Depending on your bank or card issuer, the refund may take an additional 3-10 business days to appear in your account

2.6 What happens to your access

Upon refund:

• Your subscription is cancelled immediately
• Your access to subscriber-only content ends
• Your account remains active in cancelled state
• Your previously stored personalized plan and check-in history (where applicable per our Privacy Policy) remain available

3. AUTO-RENEWAL REFUNDS

3.1 First 48 hours

If you forgot to cancel and were charged for an auto-renewal, contact us within 48 hours of the renewal charge for a full refund, no questions asked.

Email [email protected] from the email address associated with your account.

3.2 48 hours to 30 days

If you contact us between 48 hours and 30 days after an auto-renewal, we will review your request on a case-by-case basis. In most cases, we issue a full or pro-rated refund. We may consider:

• Whether you used the Service significantly during the renewal period
• Whether this is your first renewal refund request
• Any other relevant circumstances you describe

3.3 More than 30 days after auto-renewal

After 30 days, refunds are generally not available except as required by applicable law (see Section 5).

4. APP STORE REFUNDS

4.1 Apple App Store

If you subscribed through the Apple App Store, refunds are handled exclusively by Apple. We do not have the ability to process refunds for App Store purchases.

To request a refund from Apple:

1. Go to https://reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the AskInward subscription and select "Request a refund"

Apple's refund policies are independent of ours. Apple may approve or deny refund requests at their discretion.

4.2 Google Play Store

If you subscribed through the Google Play Store, you have two options:

Option A: Contact us Email [email protected] within 48 hours of purchase for a refund through Stripe if applicable. (Note: Google Play subscriptions are typically processed directly by Google and may need to be refunded through Option B.)

Option B: Contact Google

1. Open the Google Play Store
2. Find AskInward in your subscriptions
3. Request a refund through Google's process

Google's standard refund window is 48 hours after purchase. After that, you must contact us directly.

5. EU AND UK RIGHT OF WITHDRAWAL

5.1 Your right to withdraw

If you are a resident of the European Union, European Economic Area, or United Kingdom, you have a statutory right to withdraw from any digital service contract within 14 days of purchase, without providing any reason.

5.2 Withdrawal period

The 14-day withdrawal period begins on the date of your purchase (the date you completed the subscription transaction).

5.3 How to exercise

To exercise your right of withdrawal, contact us by email at [email protected] with a clear statement that you wish to withdraw from the subscription contract. You may use the model withdrawal form below, but it is not mandatory.

5.4 Effect of withdrawal

We will refund all payments received from you without undue delay, and in any event no later than 14 days from the date we receive your withdrawal notice. Refunds will be processed using the same payment method used for the original transaction.

5.5 Loss of right of withdrawal

You may lose your right of withdrawal in the following circumstances:

• You expressly consented to immediate access to the digital service before the 14-day period expired
• You acknowledged that you would lose your right to withdraw upon receiving such access

If you have expressly consented to immediate access (as is standard for AskInward subscriptions), you may still be eligible for a proportional refund based on the portion of the Service used before your withdrawal request.

5.6 Model withdrawal form

You may use the following form to exercise your right of withdrawal (not mandatory):

To: AITEST SRL, email: [email protected]

I hereby notify you that I withdraw from my contract for the purchase of the following service:

Service Name: AskInward Subscription
Date of Purchase: __________
Full Name: __________
Email Address: __________
Payment Method Used: __________
Date of Request: __________

(Signature required if submitted by mail)

6. TECHNICAL ISSUES AND SERVICE UNAVAILABILITY

6.1 Service downtime through our fault

If the AskInward Service is unavailable for an extended period through our fault (e.g., prolonged server outage, critical bug preventing access), you may be eligible for:

• A pro-rated refund for the period of unavailability, OR
• A service credit added to your subscription duration

Contact [email protected] with details.

6.2 Technical issues preventing first use

If you experienced technical issues that prevented you from using the Service during your first 30 days (e.g., login problems we could not resolve), you remain eligible for the full 30-day money-back guarantee.

7. CHARGEBACKS AND PAYMENT DISPUTES

7.1 Contact us first

If you believe a charge is incorrect, please contact us first at [email protected] before initiating a chargeback with your bank or card issuer. We typically resolve refund requests faster than the chargeback process.

7.2 Chargeback consequences

If you initiate a chargeback without contacting us first:

• Your account will be immediately suspended
• If the chargeback is overturned in our favor, your account may remain suspended
• We reserve the right to refuse future subscriptions from you
• Fraudulent chargebacks may result in legal action

7.3 Double refund prevention

You may not receive a refund from us AND initiate a chargeback for the same transaction. If duplicate refunds occur, we will work with your payment provider to reverse one of them.

8. PROMOTIONAL PURCHASES

8.1 Promotional pricing refunds

If you subscribed at a promotional or discounted price, refunds are calculated based on the amount you actually paid, not the regular subscription price.

8.2 Free trial conversions

If you converted from a free trial to a paid subscription:

• The trial period does NOT count toward the 30-day money-back guarantee
• The 30-day window begins on the date the trial converted to a paid subscription

9. NO PARTIAL MONTH REFUNDS

For cancellations without refund (i.e., outside the 30-day window or after auto-renewal beyond 30 days), no partial month refunds are issued. Your access continues through the end of your current billing period.

10. REFUND PROCESSING TIME

If you do not see the refund in your account within 15 business days of our confirmation, please contact your bank or card issuer first. If they cannot locate the refund, contact us with the reference number from our confirmation email.

11. ANTI-FRAUD AND ABUSE

11.1 Refund abuse

We reserve the right to deny refund requests in cases of:

• Suspected fraudulent activity (e.g., repeated purchase-and-refund patterns)
• Account sharing or sublicensing violations
• Material breach of Terms of Use
• Refund requests made in bad faith (e.g., after extensive use of the Service)

11.2 No discrimination

We do not deny refunds based on:

• Length of subscription period chosen
• Geographic location (other than App Store policies that we don't control)
• Reasons stated for cancellation
• Previous interactions with customer support

12. NON-WAIVABLE CONSUMER RIGHTS

Nothing in this Refund Policy shall exclude or limit any rights that cannot be waived under applicable consumer protection law in your country or state of residence. If you are entitled to stronger refund rights under local law, those rights apply.

13. CONTACT US

For all refund-related inquiries:

📧 [email protected]

Please include:

• The email address associated with your account
• The date of the purchase you want refunded
• Whether you used Apple App Store, Google Play Store, or web purchase

14. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy from time to time. Changes apply only to purchases made after the effective date of the update. Your existing refund rights for past purchases are not affected.